FAQ
General
Argos is a total supplier of packaging and protective materials, providing innovative and sustainable solutions for a wide range of industries.
We develop, produce, and supply environmentally friendly packaging and protective materials tailored to the needs of our customers.
Our product specialists support you from concept to realization, offering expert advice on material selection, efficiency, sustainability, and logistics.
Whether you operate in agriculture, construction, retail, industry, export, or food production, Argos delivers high-quality packaging solutions designed to protect your products and optimize your processes.
We develop, produce, and supply environmentally friendly packaging and protective materials tailored to the needs of our customers.
Our product specialists support you from concept to realization, offering expert advice on material selection, efficiency, sustainability, and logistics.
Whether you operate in agriculture, construction, retail, industry, export, or food production, Argos delivers high-quality packaging solutions designed to protect your products and optimize your processes.
Our headquarters are located at:
Nieuweweg 10
2675 BC Honselersdijk
The Netherlands
If you are visiting our office, parking is available at the front of the building.
For order collection, please use the logistics entrance at the rear of the building.
We also operate a distribution center located at:
Aartsdijkweg 35
2676 LE Maasdijk
The Netherlands
From these locations, we manage storage, logistics, and distribution of our packaging and protective materials.
Nieuweweg 10
2675 BC Honselersdijk
The Netherlands
If you are visiting our office, parking is available at the front of the building.
For order collection, please use the logistics entrance at the rear of the building.
We also operate a distribution center located at:
Aartsdijkweg 35
2676 LE Maasdijk
The Netherlands
From these locations, we manage storage, logistics, and distribution of our packaging and protective materials.
Argos operates across multiple industries where packaging and protective materials play a crucial role in transport, storage, and presentation.
We provide tailored and sustainable packaging solutions for the following sectors:
- Agriculture
- Construction
- Export
- Food Industry
- Industry
- Retail
- Horiculture
Would you like to know what we can do specifically for your sector? Please explore the relevant industry page or contact us.
We provide tailored and sustainable packaging solutions for the following sectors:
- Agriculture
- Construction
- Export
- Food Industry
- Industry
- Retail
- Horiculture
Would you like to know what we can do specifically for your sector? Please explore the relevant industry page or contact us.
Argos is certified according to internationally recognized quality and sustainability standards, including BRC and FSC® .
Our BRC certification demonstrates that we meet strict quality and safety requirements within the packaging and food supply chain.
Our FSC® certification ensures that we supply responsibly sourced materials from sustainably managed forests.
You can view and download our official certificates on our certification page.
Are you looking for additional declarations, compliance documents, or product specifications? Please contact us. We are happy to provide the required documentation.
Our BRC certification demonstrates that we meet strict quality and safety requirements within the packaging and food supply chain.
Our FSC® certification ensures that we supply responsibly sourced materials from sustainably managed forests.
You can view and download our official certificates on our certification page.
Are you looking for additional declarations, compliance documents, or product specifications? Please contact us. We are happy to provide the required documentation.
Orders & deliveries
Argos is available on business days from 08:00 AM to 5:30 PM.
During these hours, our team is ready to assist you with orders, deliveries, quotations, and packaging advice.
We are closed on Saturdays and Sundays. No deliveries or collections take place during the weekend.
You can always leave a message via our contact form, and we will respond on the next business day.
During these hours, our team is ready to assist you with orders, deliveries, quotations, and packaging advice.
We are closed on Saturdays and Sundays. No deliveries or collections take place during the weekend.
You can always leave a message via our contact form, and we will respond on the next business day.
Argos delivers packaging and protective materials within the Netherlands, Belgium, and internationally.
While most of our customers are located in the Netherlands and Belgium, we also support companies across Europe and beyond.
Would you like to know whether we deliver to your country? Please contact us to discuss international shipping options.
While most of our customers are located in the Netherlands and Belgium, we also support companies across Europe and beyond.
Would you like to know whether we deliver to your country? Please contact us to discuss international shipping options.
The delivery time depends on the type of product and its availability.
For products that are in stock, we apply the following rule:
Ordered before 14:00, delivered the next business day.
This applies to standard stock items within the Netherlands and Belgium.
If a product is not in stock, our internal sales team will contact you to discuss the expected delivery time and further handling.
Do you need urgent delivery? Please contact us.
For products that are in stock, we apply the following rule:
Ordered before 14:00, delivered the next business day.
This applies to standard stock items within the Netherlands and Belgium.
If a product is not in stock, our internal sales team will contact you to discuss the expected delivery time and further handling.
Do you need urgent delivery? Please contact us.
Yes, it is possible to collect your order from Argos.
Collection takes place at our headquarters in Honselersdijk. Please use the logistics entrance at the rear of the building.
Our logistics team will assist you during collection and ensure your order is ready.
We kindly ask you to contact us in advance to schedule a collection time.
Please contact us or call +31 (0)174 - 630011.
Collection takes place at our headquarters in Honselersdijk. Please use the logistics entrance at the rear of the building.
Our logistics team will assist you during collection and ensure your order is ready.
We kindly ask you to contact us in advance to schedule a collection time.
Please contact us or call +31 (0)174 - 630011.
Delivery costs depend on the order value and delivery location.
We apply a general free delivery threshold of €750.
Orders above €1000 are delivered free of charge.
For orders below €1000, the following delivery costs apply:
- Within the Westland region: €40
- Outside the Westland region: €60
Please note that individual agreements with your account manager may apply.
For more information, please contact us.
We apply a general free delivery threshold of €750.
Orders above €1000 are delivered free of charge.
For orders below €1000, the following delivery costs apply:
- Within the Westland region: €40
- Outside the Westland region: €60
Please note that individual agreements with your account manager may apply.
For more information, please contact us.
Payment and invioces
At Argos, we apply clear and transparent payment terms for all deliveries of packaging and protective materials.
Our standard payment term is 30 days after invoice date, unless otherwise agreed in writing.
Payment can be made via:
- Bank transfer to our bank account
- Cash payment upon delivery (if agreed)
In the event of non-payment within the agreed term, we reserve the right to suspend or terminate the agreement and claim the outstanding amount in full, in accordance with our General Terms and Conditions.
Our standard payment term is 30 days after invoice date, unless otherwise agreed in writing.
Payment can be made via:
- Bank transfer to our bank account
- Cash payment upon delivery (if agreed)
In the event of non-payment within the agreed term, we reserve the right to suspend or terminate the agreement and claim the outstanding amount in full, in accordance with our General Terms and Conditions.
Yes, Argos works standardly with payment on account.
However, for a first order we apply an advance payment policy. This means that the first order must be paid in advance before delivery takes place.
After successful completion of the first order and approval of payment arrangements, future orders can be placed on account under the agreed payment terms.
Would you like more information about payment on account? Please contact us.
However, for a first order we apply an advance payment policy. This means that the first order must be paid in advance before delivery takes place.
After successful completion of the first order and approval of payment arrangements, future orders can be placed on account under the agreed payment terms.
Would you like more information about payment on account? Please contact us.
Yes, invoices can be accessed online if you have a webshop account.
Simply log in to your account and navigate to the ‘Invoices’ section in your dashboard.
There you can:
- View invoices online
- Download invoices for your administration
- Access previous invoice history
Do you not have an account yet? Please contact us and we will assist you.
Simply log in to your account and navigate to the ‘Invoices’ section in your dashboard.
There you can:
- View invoices online
- Download invoices for your administration
- Access previous invoice history
Do you not have an account yet? Please contact us and we will assist you.
Yes, you can easily request a quotation for our packaging and protective materials.
On our website, you can request a quotation per product directly from the product page.
For larger requests or custom solutions, you can also send an email to verpakken@argos.nu.
Our team will contact you to discuss quantities, specifications, delivery times, and pricing agreements, ensuring you receive a tailored quotation.
On our website, you can request a quotation per product directly from the product page.
For larger requests or custom solutions, you can also send an email to verpakken@argos.nu.
Our team will contact you to discuss quantities, specifications, delivery times, and pricing agreements, ensuring you receive a tailored quotation.
Account
Have you completed the registration form and are you already a customer? Our team will start setting up your personal webshop account.
Once your account is activated, you will receive an email containing:
- Your login credentials
- An instructional video explaining how to use the online environment
In most cases, this process takes 1–2 business days.
Have you not received an email after this period? Please feel free to contact us.!
Once your account is activated, you will receive an email containing:
- Your login credentials
- An instructional video explaining how to use the online environment
In most cases, this process takes 1–2 business days.
Have you not received an email after this period? Please feel free to contact us.!
In your personal online account, you have 24/7 access to all important information related to your organization.
You can view:
- Your specific product assortment
- Orders and complete order history with current status updates
- Agreed pricing arrangements and framework agreements
- Invoices available for viewing and download
- Signed delivery notes
- Return requests and their status
- Delivery details
Everything is centralized in one place, allowing you to efficiently manage your business activities and administration.
You can view:
- Your specific product assortment
- Orders and complete order history with current status updates
- Agreed pricing arrangements and framework agreements
- Invoices available for viewing and download
- Signed delivery notes
- Return requests and their status
- Delivery details
Everything is centralized in one place, allowing you to efficiently manage your business activities and administration.
Unfortunately, new customers cannot place orders directly through the webshop.
For the first order, we apply an advance payment policy. This allows us to establish clear agreements regarding pricing, assortment, and delivery conditions.
Once your first offline order has been completed and agreements are finalized, you can request a personal webshop account to place future orders online.
For the first order, we apply an advance payment policy. This allows us to establish clear agreements regarding pricing, assortment, and delivery conditions.
Once your first offline order has been completed and agreements are finalized, you can request a personal webshop account to place future orders online.
If you have received an email from us containing your login credentials, you already have an active webshop account.
If you cannot find the email, please check your spam or junk folder.
Are you unsure or have not received any login details? Please contact us, and we will gladly assist you.
If you cannot find the email, please check your spam or junk folder.
Are you unsure or have not received any login details? Please contact us, and we will gladly assist you.
If you are unable to log in to your webshop account, this is usually caused by incorrect login details.
Please check:
- Whether you entered the correct username
- Whether your password is spelled correctly (check capital letters)
- Whether Caps Lock is enabled
If the problem persists, click on ‘Forgot password’ on the login page to reset your password.
If you still experience issues, please contact us.
Please check:
- Whether you entered the correct username
- Whether your password is spelled correctly (check capital letters)
- Whether Caps Lock is enabled
If the problem persists, click on ‘Forgot password’ on the login page to reset your password.
If you still experience issues, please contact us.
If you did not receive a password reset email, please first check your spam or junk folder.
Also verify that you entered the correct email address linked to your account.
If you still have not received an email after a few minutes, please contact us. We will help restore access to your account as soon as possible.
Also verify that you entered the correct email address linked to your account.
If you still have not received an email after a few minutes, please contact us. We will help restore access to your account as soon as possible.
Returns
Have you received an incorrect or damaged item? We are happy to assist you with a fast and proper resolution.
If you have a webshop account:
You can easily submit an RMA or return request via your account environment.
Go to the relevant order in your dashboard and specify:
- Which products are involved
- The reason for return (for example damaged or incorrect delivery)
- A clear photo of the damage or incorrect item
This allows us to assess and process your request quickly.
If you do not have an account:
Please contact us, mentioning your order number and the reason for return. Including photos helps us handle your request efficiently.
If you have a webshop account:
You can easily submit an RMA or return request via your account environment.
Go to the relevant order in your dashboard and specify:
- Which products are involved
- The reason for return (for example damaged or incorrect delivery)
- A clear photo of the damage or incorrect item
This allows us to assess and process your request quickly.
If you do not have an account:
Please contact us, mentioning your order number and the reason for return. Including photos helps us handle your request efficiently.
At Argos, we strive to deliver high-quality packaging and protective materials. If products are damaged or do not meet the agreed quality standards, you may submit a return request.
After submission, your request will be carefully reviewed based on the situation, agreements made, and any additional information provided.
Following this review, the return will be approved or declined. We will inform you accordingly and discuss a suitable solution if necessary.
For questions regarding our return policy, please contact us.
After submission, your request will be carefully reviewed based on the situation, agreements made, and any additional information provided.
Following this review, the return will be approved or declined. We will inform you accordingly and discuss a suitable solution if necessary.
For questions regarding our return policy, please contact us.
Yes, damaged items can be returned through an official return request procedure.
If you have a webshop account, submit your return via the return form linked to the specific order.
Please include:
- The reason for return
- Clear photographic evidence of the damage
After submission, our internal sales team will contact you to arrange further steps or schedule collection if required.
If you do not have an account, please contact us.
If you have a webshop account, submit your return via the return form linked to the specific order.
Please include:
- The reason for return
- Clear photographic evidence of the damage
After submission, our internal sales team will contact you to arrange further steps or schedule collection if required.
If you do not have an account, please contact us.
You do not need to ship return items yourself.
Our drivers will arrange collection of the returned goods at your location.
Once your return request has been approved, our internal sales team will contact you to schedule a suitable collection time.
For questions about return collection, please contact us.
Our drivers will arrange collection of the returned goods at your location.
Once your return request has been approved, our internal sales team will contact you to schedule a suitable collection time.
For questions about return collection, please contact us.
After the returned goods have been collected, we apply a standard processing period of 14 days.
Within this timeframe, the amount will be credited to your invoice or refunded via the original payment method, where applicable.
The refund is processed once the returned items have been inspected and approved according to our return policy.
Do you have questions about your credit note or refund status? Please contact us.
Within this timeframe, the amount will be credited to your invoice or refunded via the original payment method, where applicable.
The refund is processed once the returned items have been inspected and approved according to our return policy.
Do you have questions about your credit note or refund status? Please contact us.
Sustainability
Sustainable packaging is a key focus at Argos. We continuously improve our packaging and protective materials to reduce environmental impact.
We use responsibly sourced raw materials and comply with current packaging and environmental regulations.
Our sustainability initiatives include:
- Applying mono-material solutions to improve recyclability
- Reducing material usage where possible
- Offering recyclable corner profiles and protective materials
- Optimizing packaging processes to minimize waste
By providing smart and circular packaging solutions, we help our customers reduce their environmental footprint without compromising on quality or protection.
For more detailed information, please visit our Sustainable Packaging page.
We use responsibly sourced raw materials and comply with current packaging and environmental regulations.
Our sustainability initiatives include:
- Applying mono-material solutions to improve recyclability
- Reducing material usage where possible
- Offering recyclable corner profiles and protective materials
- Optimizing packaging processes to minimize waste
By providing smart and circular packaging solutions, we help our customers reduce their environmental footprint without compromising on quality or protection.
For more detailed information, please visit our Sustainable Packaging page.
The SUP regulation (Single Use Plastics Directive) is European legislation aimed at reducing plastic waste and limiting the environmental impact of single-use plastic products.
This regulation restricts or bans certain plastic disposable items, such as cutlery, plates, and straws, and encourages the use of sustainable alternatives.
For businesses, the SUP regulation may involve:
- Reducing the use of single-use plastics
- Switching to recyclable or reusable materials
- Complying with marking and producer responsibility requirements
At Argos, we closely monitor SUP legislation and advise our customers on compliant and sustainable packaging alternatives.
For more information, please visit our waste management contribution page or contact us.
This regulation restricts or bans certain plastic disposable items, such as cutlery, plates, and straws, and encourages the use of sustainable alternatives.
For businesses, the SUP regulation may involve:
- Reducing the use of single-use plastics
- Switching to recyclable or reusable materials
- Complying with marking and producer responsibility requirements
At Argos, we closely monitor SUP legislation and advise our customers on compliant and sustainable packaging alternatives.
For more information, please visit our waste management contribution page or contact us.
The waste management contribution is a legally required fee paid by companies for the collection, recycling, and processing of packaging waste after use.
This contribution supports national recycling systems and aligns with extended producer responsibility (EPR) regulations.
The goal is to reduce environmental impact and stimulate circular use of packaging materials.
At Argos, we ensure our packaging complies with legal requirements and contribute responsibly to waste management systems.
For detailed information, please visit our waste management contribution page.
This contribution supports national recycling systems and aligns with extended producer responsibility (EPR) regulations.
The goal is to reduce environmental impact and stimulate circular use of packaging materials.
At Argos, we ensure our packaging complies with legal requirements and contribute responsibly to waste management systems.
For detailed information, please visit our waste management contribution page.
The PPWR is a European regulation focused on reducing packaging waste and improving recyclability across the European Union.
The regulation sets stricter requirements for packaging design, reuse, recycled content, and waste reduction.
For businesses, this may include:
- Designing packaging that is fully recyclable
- Increasing the use of recycled materials
- Reducing excessive packaging
- Meeting reporting and compliance obligations
Argos actively follows developments surrounding the PPWR and supports customers in transitioning to compliant and future-proof packaging solutions.
For more information, please visit our PPWR page.
The regulation sets stricter requirements for packaging design, reuse, recycled content, and waste reduction.
For businesses, this may include:
- Designing packaging that is fully recyclable
- Increasing the use of recycled materials
- Reducing excessive packaging
- Meeting reporting and compliance obligations
Argos actively follows developments surrounding the PPWR and supports customers in transitioning to compliant and future-proof packaging solutions.
For more information, please visit our PPWR page.
Custom-made
At Argos, a wide range of packaging and protective materials can be printed or fully customized to meet your specific needs.
Our custom solutions include, among others:
- Printed boxes and cardboard packaging
- Printed tape
- Carrier bags and retail packaging
- Protective films and materials
- Custom-sized corner profiles and protective solutions
Whether you require packaging with your logo, specific dimensions, or a fully personalized solution, our specialists support you from concept and design to final production.
For more information about custom packaging or printed solutions, please contact us.
Our custom solutions include, among others:
- Printed boxes and cardboard packaging
- Printed tape
- Carrier bags and retail packaging
- Protective films and materials
- Custom-sized corner profiles and protective solutions
Whether you require packaging with your logo, specific dimensions, or a fully personalized solution, our specialists support you from concept and design to final production.
For more information about custom packaging or printed solutions, please contact us.
Yes, you will always receive a digital proof before production starts.
After discussing your requirements, your account manager will provide a visual proof showing the design, positioning, and layout of your logo or artwork.
Production only begins after your formal approval of the proof.
If adjustments are required, we will review them together to ensure the final result fully meets your expectations.
After discussing your requirements, your account manager will provide a visual proof showing the design, positioning, and layout of your logo or artwork.
Production only begins after your formal approval of the proof.
If adjustments are required, we will review them together to ensure the final result fully meets your expectations.
To ensure optimal print quality, your artwork must be submitted digitally according to the correct specifications.
We recommend providing:
- A print-ready file in PDF, AI, or EPS format
- A minimum resolution of 300 dpi
- Text converted to outlines
- Correct bleed settings where applicable
- CMYK color settings
Providing the correct file specifications prevents production delays and ensures high-quality results.
If you need assistance preparing your artwork, please contact us.
We recommend providing:
- A print-ready file in PDF, AI, or EPS format
- A minimum resolution of 300 dpi
- Text converted to outlines
- Correct bleed settings where applicable
- CMYK color settings
Providing the correct file specifications prevents production delays and ensures high-quality results.
If you need assistance preparing your artwork, please contact us.
The minimum order quantity for printed or custom-made products depends on the type of packaging, material, and production method.
Some standard packaging solutions have lower minimum quantities, while fully customized products may require higher volumes.
The exact minimum order quantity is determined in consultation, based on:
- The type of product
- The chosen printing technique
- Dimensions and materials
- Delivery timeline
For specific information about your custom packaging needs, please contact us.
Some standard packaging solutions have lower minimum quantities, while fully customized products may require higher volumes.
The exact minimum order quantity is determined in consultation, based on:
- The type of product
- The chosen printing technique
- Dimensions and materials
- Delivery timeline
For specific information about your custom packaging needs, please contact us.
Yes, you can easily request a quotation for our packaging and protective materials.
On our website, you can request a quotation directly from the product page of the item you are interested in. Simply select the quotation option and submit your request.
For larger projects, bulk orders, or custom packaging solutions, you can also request a quotation by sending an email to verpakken@argos.nu.
Our team will contact you to discuss quantities, specifications, delivery times, and pricing arrangements to ensure you receive a tailored and competitive quotation.
Would you prefer personal assistance? Please feel free to contact us.
On our website, you can request a quotation directly from the product page of the item you are interested in. Simply select the quotation option and submit your request.
For larger projects, bulk orders, or custom packaging solutions, you can also request a quotation by sending an email to verpakken@argos.nu.
Our team will contact you to discuss quantities, specifications, delivery times, and pricing arrangements to ensure you receive a tailored and competitive quotation.
Would you prefer personal assistance? Please feel free to contact us.
Would you like personal advice or a tailored packaging solution? Our specialists are happy to assist you.
You can contact the appropriate specialist for your industry:
Fresh Produce (AGF)
Email: agri@argos.nu
Phone: +31 (0)174 - 638400
Construction
Email: bouw@argos.nu
Phone: +31 (0)174 - 638410
Floriculture
Email: sierteelt@argos.nu
Phone: +31 (0)174 - 638414
Food, Non-Food Industry & Retail
Email: industrie@argos.nu
Phone: +31 (0)174 - 638420
Export
Lars Bergwerff (Construction)
Email: l.bergwerff@argos.nu
Jarl Blok (AGF & Floriculture)
Email: j.blok@argos.nu
We look forward to supporting you with professional packaging advice.
You can contact the appropriate specialist for your industry:
Fresh Produce (AGF)
Email: agri@argos.nu
Phone: +31 (0)174 - 638400
Construction
Email: bouw@argos.nu
Phone: +31 (0)174 - 638410
Floriculture
Email: sierteelt@argos.nu
Phone: +31 (0)174 - 638414
Food, Non-Food Industry & Retail
Email: industrie@argos.nu
Phone: +31 (0)174 - 638420
Export
Lars Bergwerff (Construction)
Email: l.bergwerff@argos.nu
Jarl Blok (AGF & Floriculture)
Email: j.blok@argos.nu
We look forward to supporting you with professional packaging advice.